Hammond
Suzuki, USA has gone out of its way to preserve a customer-oriented
dealer and service network. In the days before the Internet, the
sale of an organ, keyboard or Leslie speaker was handled by a local
dealer who, in turn, was responsible for any warranty issue that would
arise. Today, the situation has changed substantially.
There are "dealers" everywhere on the Internet if one is willing
to look long and hard enough. Some of them are legitimate others are
not. What constitutes a "legitimate" dealer? A legitimate
dealer has a stake in, as well as genuine concern for, his
customer's future. Consequently, every sale made by a legitimate dealer
must be balanced; the price must be fair and competitive yet reasonable
enough that the dealer can actually afford to provide the post-sale
support the customer deserves. This is what Hammond Suzuki, USA
is having to continually monitor and control. They have, we
believe, come up with a fair and workable solution.
Hammond
Suzuki, USA has divided their products and dealers into
three separate classes: organs, Leslies, and Pro-Line. A
dealer offering all three classes of product is know as a full-line
dealer. Under their agreement with Hammond Suzuki, organ dealers
can only market and sell organ products within a specified geographic
territory. Pro-Line dealers are not limited to the territorial
restrictions nor are Leslie dealers but both are limited as to how they
may market on the Internet. Hammond Suzuki strongly discourages
the sale of Pro-Line and Leslie products below their established
Minimum Advertised Price (MAP). This is done to preserve the
dealer network. Quite frankly, no dealer could exist as well as
maintain an inventory selling below MAP anyway. Hammond Central is a
full-line dealer. In fact, we are the only full-line (or organ
only) dealer authorized to sell organs in all of California, Oregon,
Washington, Alaska, part of Nevada. A dealer from outside our
market area selling an organ within our market area is in breach of
their agreement with Hammond Suzuki, USA and is, consequently, selling
a "gray market" product with a warranty limited only to parts and only
through Hammond Suzuki, USA in Chicago. Don't let anyone tell you
otherwise. Consequently, as you visit our pages you will have the
opportunity to purchase some items on-line. Organs, however, are
purchased through Hammond Central both within our market area and,
after
first securing permission from Hammond Suzuki USA, nationally. If
there is not a Hammond
Organ dealer in your area, please feel free to contact us about
pricing. We can, as Hammond Suzuki's largest dealer, provide a
competitive price together with Hammond Central's superb post-sales
service. Hammond Central customers receive a parts and labor warranty,
by the way. Call us for more details.